RVAC Private Swim Lesson and Triathlon Coaching Policies and Terms

Session Definition: A single lesson or coaching appointment.

Rescheduling

An individual session (a single lesson or coaching appointment) can be rescheduled with 24 hours’ notice to the instructor. Individuals who cancel within 24 hours of their allotted time will be charged the session rate.

Tardiness

The instructor is not obligated to extend the duration of a session due to tardiness. If a swimmer does not arrive by the midpoint of the scheduled session, the session will be forfeited, and no make-up session will be granted. Swimmers will be responsible for paying the full session rate for any forfeted lesson due to tardiness.

Habitual Cancellations

We acknowledge that unexpected circumstances may arise. However, habitual cancellations or no shows place a burden on our instructors and disrupt the scheduling process. If a swimmer no-shows or cancels 3 or more sessions with less than 24 hours’ notice within a 2-month period, the swimmer may lose their spot with their current instructor and be placed back on the waitlist. The Aquatics Director will notify the swimmer’s family in writing if this policy is enforced.

Cancellation of Multiple Sessions

Swimmers who purchase multiple sessions and cancel after the start of the first session will be charged for any sessions that have occurred (regardless of attendance) and will receive a credit of the remaining amount for use towards future swim sessions (group or private). This credit must be utilized within six months of the issue date. All cancellations must be communicated in writing to the Aquatics Director.

Expiration of Purchased Sessions

Purchased swim sessions expire six months from the date of purchase. Any unused sessions after the 6-month expiration will be forfeited and are non-refundable.

Terms & Conditions

Changes to Terms and Conditions

River Valley Athletic Club (“RVAC”) reserves the right to terminate, cancel, modify or restrict any of the Terms and any related policy or guideline related thereto, including, but not limited to, the methods through which credits can be earned and used, the value of credits, the qualifying services and/or products offered, the conversion rates between credits and amounts paid, and the conditions under which credits may be forfeited – at any time, with or without notice, even though these changes may affect a customer’s ability to use a pre-existing credit. Any changes or modifications will be effective immediately upon posting the revisions to the RVAC website, and you waive any right you may have to receive specific notice of such changes or modifications. Your enrollment in RVAC swim lessons/triathlon coaching confirms your acceptance of these Terms and any such changes or modifications, so you should review these Terms and applicable policies frequently. If you do not agree to any portion of the then-current Terms, you must stop and cancel your enrollment in writing with the Aquatics Director.

Customers are responsible for remaining knowledgeable as to any changes that RVAC may make to these Terms. The most current version of these Terms will be available on the RVAC website and will supersede all previous versions of the Terms.

Program Termination

The Program has no predetermined termination date and may continue until such time that RVAC decides to terminate the Program (“Term”). RVAC may terminate the Program at any time. 

Expiration of Credits

Upon termination, customers may or may not, at RVAC’s sole discretion, have a designated period of time from the date of Program termination to use accrued credits. Otherwise, any credits remaining in a customer’s account at time of termination will be forfeited.

Violations and Terminations of Accounts

RVAC reserves the right to terminate the account of any customer who uses the Program in a manner inconsistent with these Terms or any federal, state, provincial, territorial or local laws, statutes, by-laws, guidelines, or ordinances, which may result in the loss of all credits and privileges.

Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, RVAC reserves the right to seek damages from any such person to the fullest extent permitted by law. RVAC’s failure to enforce any of these Terms shall not constitute a waiver of that, or any other, provision.

Disputes and Final Authority

All questions or disputes regarding eligibility for the Program, the earning, use, or conversion of credits, or a customer’s compliance with these Terms will be resolved by RVAC in its sole discretion.